Returns and Exchanges
We know that it can be tricky shopping for yarn and fiber online! There's just no substitute for squeezing a cone of yarn and seeing exactly how the color looks next to everything else in your stash.
If the yarn you receive isn't what you were expecting, send us an email to email@example.com and let us know what you'd like to return, and whether you'd prefer to exchange, a refund, or store credit. After emailing us about your return, pop it back in the box it came in, write your order number on the outside of the package, and mail it to: GIST Yarn & Fiber, 801 Commerce St., Sinking Spring, PA 19608. Once we receive it back, we will send an exchange, issue a store credit, or issue a refund, depending on your preference.
Yarn must be returned within 14 days of receipt, in their original and unused condition. Shipping costs are not refundable.
Loom and Equipment Returns
Looms, stands, or reeds are subject to a 15% restocking fee, because they must be returned to the original manufacturer. Please make sure when you are purchasing weaving accessories that you are positive they match your loom size - we are always happy to help you out with any questions!
If you need to return a loom, stand, or reed, please email us at firstname.lastname@example.org. We will send you a shipping label to use with the original packaging. After receipt of your return, refunds will be issued less return shipping costs and a 15% restocking fee.
All equipment must be returned in original packaging and unused condition within 14 days of receipt.