Returns and Exchanges
We know that it can be tricky shopping for yarn and fiber online! There's just no substitute for squeezing a cone of yarn and seeing exactly how the color looks next to everything else in your stash.
If the something you receive isn't what you were expecting simply send us an email to firstname.lastname@example.org and let us know what you'd like to return, and whether you'd prefer to exchange, a refund, or store credit. Then pop it back in the box it came in, and mail it to: GIST Yarn & Fiber, 61 Endicott Street, Building 26, 2nd Floor, Norwood, MA, 02062. Once we receive it back, we will send an exchange, issue a store credit, or issue a refund, depending on your preference.
*Please contact us before shipping back* as we may ask you to ship looms and other weaving equipment back to a different address.
Items must be returned within 14 days of receipt, in their original and unused condition. Shipping costs are not refundable.